Frequently Asked Questions
How is the recall being conducted?
We are asking consumers to pour the product down the drain and remove the label. Upon receipt of the label, we will issue an e-voucher of the equivalent to US$7 to cover the cost of the product including sales tax.
You can also visit our microsite at www.liquidplumrrecall.expertproductinquiry.com for more information to facilitate your return.
I have a bottle with a date code of JS16082 or higher. What should I do with my product? Can I get a refund?
Any bottle with a date code of JS16082 or higher is not subject to the recall and is not eligible for refund. You may use this product for the purpose you purchased it.
I just found out about the recall. Why are you issuing the recall?
We received some reports of the child resistant caps not working properly and then quickly issued a voluntary recall and refund.
My product appears to be OK. Can I continue to use it?
No, please stop using it. Even though your product appears to be safe, we are asking all consumers to stop using the product immediately and participate in the recall by returning the recalled label for a refund that will cover the cost of the product including tax. Also, please remember it is illegal to sell a recalled product.
I no longer have a receipt for the product. Can I still return it?
Yes. You can return the recalled product without a receipt. Once we received the recalled product label, we will send an e-voucher to reimburse you for the cost of the product and tax.
Where were the bottles sold?
The products were sold across multiple retail channels.
What countries have they been sold in?
The products were sold throughout Greece, Hungary, Bulgaria, China, Hong Kong, Malaysia, Singapore, Bermuda, as well as Canada and the U.S.
When will I get my refund credit?
Once a recalled product label is received and processed, an e-voucher will be issued within about 7-10 business days. So, allowing for processing time, you can anticipate receiving a refund within about three weeks.
When did you first learn about the issue with the child resistant caps and how?
We learned about it recently and then quickly issued a voluntary recall.
Has anyone been hurt by this?
No, there have been no reported injuries to date associated with these closures. We are issuing the voluntary recall to remove the products from the market.
Are my other Liquid Plumr products impacted by the recall?
No, this recall is limited to Liquid Plumr Pro-Strength Foaming Clog Fighter (previously sold as Slow Flow Fighter) and Liquid Plumr Pro-Strength Urgent Clear produced on or before March 21, 2016. Other Liquid Plumr products are not impacted, need not be dumped an are not eligible for refund.
I am very unhappy with this. Who can I speak with or contact?
Of course. Please reach out to:
Consumer Complaint Escalation
Office: +1 510-271-2700
MEDIA Complaint Escalation
+1 (510) 271-3075